We currently only ship to the USA. We have international retail partners around the world; find the one closest to you by clicking "RETAILERS" at the bottom of this page.
All USA orders qualify for free standard ground shipping. We regret that expedited shipping is not available at this time.
We process orders within 1-2 business days.
Once picked up from our warehouse in New Jersey, it will be delivered in 1 to 5 business days within the 48 states, depending on the distance. Shipments to Alaska & Hawaii arrive in 3 to 7 business days.
If you have made an error entering your shipping address, please contact us as soon as possible at email@example.com. If the shipment has already been processed by the warehouse, we cannot change the delivery address.
At this time we do not offer any samples. If you would like to try our product before you buy we recommend visiting one of our many retailers. You can find the closest one near you on our RETAILERS page.
We suggest signing up for our newsletter to be the first to know of product restocking, new products, and deals.
We are sorry that your product didn't work for you! To initiate a return or exchange, please email firstname.lastname@example.org with a description of the problem, within 30 days of receipt. Our customer service team will advise you of the return process based on your order. Refunds will be issued to the original payment method, at the original purchase price. We cannot refund shipping fees, nor orders received in excess of 30 days.
No, Joanna Vargas is 100% committed to cruelty-free products, and is Leaping Bunny certified.
Yes, apart from the Daily Hydrating Cream which contains sustainably-sourced beeswax. You can see all the ingredients we use in every product on the product pages.
Yes, New customers who sign up for our newsletter via submission of their email or phone number will receive 20% off their first single spa service (dermatologist services excluded) and 20% off their first online product purchase with the code WELCOMEGLOW. WELCOMEGLOW discount cannot be combined with any other offers, including subscription services. Marketing and seasonal promotions cannot be combined with any other offers, including subscription services.